CANCELLATIONS AND RESCHEDULES

As part of our commitment to providing the best possible service, we want to inform you of an important update to our appointment cancellation policy. This change is crucial to ensure that we can accommodate all our clients effectively and make the best use of our appointment slots. We try to be accommodating and we are committed to client care. If there are special circumstances that impact your ability to attend your appointment, please contact us to discuss. We are all human and understand that sometimes emergencies happen, however we need to know about your situation in order to assist you with it. We also offer flexible delivery options, so if you are not able to attend in person, you can utilise telehealth options.

Updated Cancellation Policy:

1. Notice Period: A minimum of 48 hours is required for cancellations or rescheduling. We will endeavour to send out SMS reminders for appointments, however sometimes technology fails. It is your responsibility to remember to attend the appointment or notify us as soon as you know you cannot attend.

2. Late Notice/No Shows: Clients who provide less than 48 hours' notice or fail to attend their appointment will incur a $80 fee.

3. 2 cancellations in a row: If you cancel two sessions in a row, you are not guaranteed to be offered an additional session. Please get in touch with us if you have special circumstances that impact your ability to participate in your appointments and would like to keep your future sessions booked.

Storing Card Details:

To facilitate a smoother process, we kindly request your cooperation in storing your card details securely on file. We are currently streamlining our payment options so that all sessions will be charged through our booking system Halaxy. This will not only allow us to confirm appointments promptly but will also enable us to increase efficiency. By storing your card details, you confirm pre-authorisation of charges for the session fee and/or cancellation fee. This will happen automatically at the end of your session time. If you have been charged a fee and you wish to dispute the charge, please contact our office on 0491 300 827 to explain your situation.

Telehealth Consultations:

Additionally, this update will streamline the process for Telehealth consultations. With your card details securely stored, we will be able to charge Telehealth consultation fees directly to your card at the time of the appointment, ensuring a hassle-free experience.

We understand that life can be unpredictable, and we genuinely appreciate your understanding and cooperation as we implement these changes. Our goal is to continue providing high-quality healthcare services while making the process as convenient as possible for you.

If you have any questions or concerns regarding this update, please feel free to reach out to our office at 0491 300 827. We value your continued partnership and look forward to serving you in the best possible way.